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Support and Maintenance Program

Solutions About Dexco     Executive Team Coordinates  Professional Services Contact Request

 

 

user help desk,  software support, technical services and Education

Dexco Global Support Services“Best Practice Advice”


Dexco’s Support Services offers a firms a choice:  a tiered standard software maintenance program and direct access to our centralized "Global" Support (DSG) Center. 
Support options provide tailored service:  Firms able to choose the level of global IT support they receive.

Standard Support provides support features including updates, problem resolution, knowledge transfer, quality management and more to keep IT landscapes up-to-date and stable. For customers with further support needs, Dexco offers supplemental support offerings including safeguarding services.

DSG Global Support, an industry-leading proactive support offering, delivers all features of Dexco Standard Support and additionally focuses on business continuity, business process improvement, protection of investment and reducing total cost of operations by helping customers to increase efficiencies. These support offerings are provided by Dexco Global Support (DGS), empowering organizations through knowledge transfer and access to standards and best practices

Held to high performance standards and dedicated to an unwavering focus on the client, Dexco’s software support professionals are trained to effectively assess, respond, and deploy support items for a best-in-class support model that is continuously held to an unparalleled level of service excellence. 

key benefits software maintenance support:

 

  • Access the latest version of Acumin:  Refine your operations through the implementation of new features and functionalities which are part of new releases and versions that become available,
  • Maintain greater efficiency by keeping you informed of internal projects, technology changes and/or current issues, and 
  • Effectively respond to new mandates and opportunities by maintaining on-going idea-development dialogue and regular feedback with our support team,
  • Help Desk support with direct access to Dexco Client Engineers for personalized professional services 8:am to 8:00 pm EST (Monday to Friday) (excluding holidays) to resolve issues quickly,
  • Extended support access is available at special rates that includes 24 hour emergency service,
  • Flexible communication service options including telephone, fax or e-mail support,
  • Timely problem resolution model (Incident Report Form / Ticket number – IRF) for efficient tracking of your queries.

continuing education

  • Web-based training sessions are available at special pricing by dedicated Dexco specialists.  Sessions are live, instructor based agendas tailored to specific Acumin functions.  Web-based sessions can be joined from anywhere and by as many people as required as long as the user has an internet connection and access to a telephone.
  • Comprehensive onsite education offerings are available to meet the needs of our clients. Using the latest technologies and teaching methods, education classes include both instructor-led and online training options. Instructor-led training is available onsite at your office or at Dexco training centers. Our education consultants can deliver customized  training to meet the needs of individual clients

 

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