user help desk,  software support and technical services 

Dexco’s Support Services includes a software maintenance program as well as direct access to Dexco's Software Support Center. This maintenance program includes timely upgrades and enhancements in response to Acumin’s and peripheral technology advancements, improved functionality, new industry standards, and trading partner compliance. 

Our software support program provides direct access to Dexco professionals ensuring immediate triage and response on application related issues, quick responses on optimal product use and on-going dialogue for new process or application requirements and/or law-firm client ideas.

Held to high performance standards and dedicated to an unwavering focus on the client, Dexco’s software support professionals are trained to assess, triage, respond and effectively question for a best-in-class support model that continuous to hold an unparalleled reputation for service excellence.

• Access the latest version of Acumin:  Dexco's maintenance includes all major and minor enhancements, new releases and versions that become available.  This allows your firm to continually refine operations through the implementation and deployment of new features and functionalities,

• Maintain greater efficiency by keeping you informed of internal projects, technology changes and/or current issues, and 

• Effectively respond to new mandates and opportunities by maintaining on-going idea-development dialogue and regular feedback with our support team. Our support center staff meet with Development, Architecture and Design members on a bi-weekly basis to discuss new ideas, trends and future enhancements to Acumin.

• Live Help Desk support with direct access to Dexco Client Engineers for personalized professional services 8:am to 8:00 pm EST (Monday to Friday) (excluding holidays) to resolve issues quickly,

• Extended support access is available at special rates that includes 24 hour emergency service,
  

• Flexible communication service options including telephone, fax or e-mail support,

• Timely problem resolution model (Incident Report Form / Ticket number – IRF) for efficient tracking of your queries, and

• Web-based training sessions are available at special pricing by dedicated Dexco specialists.  Sessions are live, instructor based agendas tailored to specific Acumin functions.  Web-based sessions can be joined from anywhere and by as many people as required as long as the user has an internet connection and access to a telephone.